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Why can’t I factory reset the ENS1750 via hardware reset button?
Why can’t I factory reset the ENS1750 via hardware reset button?
Updated over a week ago

A feature called “User Setting” in several Electron models where the factory default settings can be overwritten with the current AP settings. This was included based on a specific customer request, to ensure that a malicious user could not use a pin to factory reset the physical AP.

Under the “User Setting” header, clicking on “Backup” actually takes the current AP configuration and writes it to replace the factory default, and “Restore” will rewrite the current configuration with whatever custom user configuration was stored as default.

In the GUI, clicking on “Reset” under the Factory Setting header will return the AP to factory default settings. However, when the User Setting has been backed up as default, the hard reset with the physical button will restore the User Setting, not the default setting.

The only way to revert the settings back to factory defaults is by accessing the GUI and clicking on Reset to Default under Factory Setting.


DO NOT use any buttons under the “User Setting” header. If you need to back up your current configuration to a file (which we do usually recommend), click the “Export” button under the Factory Setting to create such a file. Please write down or screen capture your configurations and make sure you write down the new user name and password prior to overwriting the Factory Setting. Save this information somewhere for future reference. If you forget the new user name and password and could not log in to the device, this is not covered under warranty.

Applies to model: ENS1750/1200/620EXT, ENH1750H, and EAP1750H/1200H

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