Device Models and Firmware versions:

EWS5912FP: v1.05.42-c1.8.55

EWS860AP: v2.0.239-c1.7.10

Scenario: Adding a new EWS access point that has an outdated firmware version.

After adding the AP to the Managed AP list, it shows the status as “Incompatible Version”.

The controller will then prompt the user that the firmware of the access point(s) is/are incompatible and ask to check for updates. (Click OK to confirm)

Controller will provide the list of Access Point(s) that has firmware available from the server. Check the boxes for the AP that you would like to update and click the “Update” button below.

The controller will ask the user to confirm the update.

The firmware update will take several minutes, depending on the quantity of APs to update and the speed of the internet connection.

After successfully updating the firmware, go to “Device Management” and click “Access Points” to check the status of the Managed Access Points.